Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping with TengoHub. We are committed to providing a smooth and reliable shipping experience. Please read our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking information once your order has been shipped.

Shipping Times

Estimated delivery times may vary depending on your location:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 5–10 business days

  • Australia: 7–15 business days

  • Europe: 7–15 business days

  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, carrier delays, or peak shipping seasons.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment's progress.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you with a replacement or other appropriate resolution.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

TengoHub

Email: tengo.store00@gmail.com

We appreciate your business and thank you for choosing TengoHub.