Return Policy

Last Updated: July 29, 2026

At TengoHub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.

  • The item is returned in its original packaging.

  • Proof of purchase or your order number is provided.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale or Clearance.

  • Gift cards.

  • Personal care or fragrance products that have been opened or used.

  • Products damaged due to misuse or improper handling by the customer.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number.

  • Clear photos of the item and packaging.

After reviewing your request, we will arrange a replacement, exchange, or refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Return Shipping

  • If the return is due to our error (such as receiving the wrong or defective item), we will cover the return shipping cost.

  • If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping costs.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Us

If you have any questions about returns or refunds, please contact us:

TengoHub

Email: tengo.store00@gmail.com

We are committed to providing excellent customer service and will respond as quickly as possible.